RNID·Professional org·Accessibility·2d agoProactively collect feedback and act on itRNID advises venues to proactively collect and act on user feedback regarding assistive listening systems to drive continuous improvements in setup, processes, and staff training.＋Save
RNID·Professional org·Accessibility·2d agoCollaborate with local audiology servicesRNID guidance advises venues to collaborate with local audiology services to better tailor assistive listening support to the needs of hearing-impaired attendees.＋Save
RNID·Blog·Accessibility·2d agoReaching people who have given up on theatresRNID uses a first-person testimonial to illustrate how Auracast assistive listening technology re-engaged a person with hearing loss who had stopped attending theatre for 15 years.＋Save
RNID·Blog·Accessibility·2d agoReaching people who want to experience AuracastRNID guides venues on reaching audiences actively seeking Auracast-enabled locations through press releases, customer testimonials, and search engine optimisation strategies.＋Save
RNID·Blog·Accessibility·2d agoAdding accessibility requirements into your booking journeyRNID recommends that venues integrate accessibility requirement questions—including assistive listening options—into the ticket booking process to improve confidence and uptake among hearing-impaired audience members.＋Save
RNID·Blog·Accessibility·2d agoReaching people as part of a typical customer journeyRNID advises venues on how to communicate assistive listening availability at every stage of the customer journey, noting that 1 in 3 audience members may have hearing loss.＋Save
RNID·Blog·Accessibility·2d agoCommunicating and promoting the serviceRNID emphasises that awareness is the biggest barrier to assistive listening adoption and provides communication strategies for venues to promote their assistive listening services effectively.＋Save
RNID·Blog·Accessibility·2d agoSystem monitoring during the showRNID advises venue operators on monitoring Auracast assistive listening streams during live performances, including verifying signal levels and broadcast content for the full duration of a show.＋Save
RNID·Blog·Accessibility·2d agoWhat to broadcast during the showRNID outlines best practices for creating assistive listening audio mixes during live shows, emphasising microphone technique for clear, reverberation-free speech capture.＋Save
RNID·Blog·Accessibility·2d agoPre-show setupRNID provides guidance on pre-show Auracast audio broadcast setup in auditoriums, recommending continuous speech at appropriate levels so hearing device users can verify equipment before a performance.＋Save
RNID·Blog·Accessibility·2d agoUnderstanding audio pathways – why latency mattersRNID explains how audio latency in assistive listening systems can cause echo effects when sound arrives via both direct and transmitted pathways, affecting hearing device users.＋Save
RNID·Blog·Hearing aids·2d agoUnderstanding hearing loss – the need for intelligibility and listening comfortRNID explains why hearing loss requires level- and frequency-dependent gain in hearing aids and implants rather than uniform amplification, addressing the dual needs of intelligibility and listening comfort.＋Save
RNID·Other·Tinnitus·2d agoTinnitus – RNID Near YouRNID Near You volunteer resource providing an internal tinnitus cribsheet and BSL training video to support community volunteers in discussing tinnitus with service users.＋Save
RNID·Other·Accessibility·2d agoPlanning your accessibility project with AuracastRNID Auracast for Theatres playbook chapter guiding technical teams and project managers through the planning and installation stages of deploying Auracast assistive listening systems.＋Save
RNID·Other·Accessibility·2d agoWhy you should offer customers AuracastRNID playbook chapter presenting positive audience feedback on Auracast, describing direct streaming to personal hearing devices as the gold standard for accessible audio in theatres.＋Save
RNID·Other·Accessibility·2d agoCreating an inclusive environmentRNID playbook chapter on fostering inclusive theatre environments for Auracast users, addressing social stigma around smartphone use when controlling hearing devices during performances.＋Save
RNID·Other·Accessibility·2d agoEnsure everything works before the show startsRNID playbook chapter advising theatres to pre-show test Auracast assistive listening systems and provide clear support pathways to prevent technical failures from disrupting deaf audience members.＋Save
RNID·Other·Accessibility·2d agoIt’s not just technology: customer service mattersRNID playbook chapter emphasising that deaf-aware customer service and staff training are as important as assistive technology for creating positive theatre experiences for hearing-loss audiences.＋Save
RNID·Other·Accessibility·2d agoLet customers know you’re accessible before they bookRNID guidance advising theatres to communicate accessibility information clearly before booking to help hearing-loss customers feel confident about what services are available.＋Save
RNID·Other·Accessibility·2d agoLearning from people with lived experienceRNID playbook chapter sharing insights from people with lived experience of hearing loss to help theatres improve accessibility for deaf and hard-of-hearing audiences.＋Save
RNID·Other·Accessibility·2d agoAuracast is the future and it’s available nowRNID explainer describes Auracast, a new Bluetooth feature enabling a single device to broadcast high-quality audio to an unlimited number of receivers without pairing.＋Save
RNID·Other·Accessibility·2d agoWhy Auracast matters for theatresRNID article argues that adopting Auracast in theatres is commercially beneficial, as millions of deaf and hard-of-hearing people are currently excluded from live performances.＋Save
RNID·Other·Accessibility·2d agoAuracast for theatresRNID playbook guides theatre venues on implementing Auracast Bluetooth broadcast audio technology to improve access for deaf and hard-of-hearing audience members.＋Save
RNID·Professional org·Accessibility·5d agoGN HearingRNID and GN Hearing are collaborating on an 'Auracast for Theatres' playbook to improve hearing accessibility in theatre venues, with a launch expected soon after the project began in June 2026.＋Save
RNID·Blog·Accessibility·9d agoDevice testing for a smooth Digital Voice switchoverRNID reports on device testing efforts by BT ahead of the UK's Digital Voice switchover, which will replace the analogue landline network with broadband-based digital lines by January 2027.＋Save
RNID·Blog·Education & training·12d agoMy In2scienceUK experience: Daniel CairnsRNID recounts student Daniel Cairns's hearing-research placement at Newcastle University's Dr Michael Mather lab, part of a partnership with In2scienceUK funding four student placements at UCL and Newcastle.＋Save
RNID·Blog·Accessibility·2w agoIf I’m travelling alone, it can be nerve-wracking: Charlotte’s storyCharlotte, 44, shares her personal experience of living with severe hearing loss and a cochlear implant, describing the ongoing challenges of navigating public transport independently despite increased confidence post-surgery.＋Save
RNID·Blog·Accessibility·2w agoTravelling on public transport can be daunting: Suzie’s storySuzie, Deaf from a young age and a BSL user, describes how public transport provision in Scotland is generally adequate but information accessibility remains a significant barrier to independent travel.＋Save
RNID·Blog·Accessibility·2w agoMy experiences on public transport make me feel it’s my fault that I don’t hear well: Emily’s storyEmily, 49, with severe-to-profound hearing loss, recounts the stress and social stigma she experiences using public transport in Cardiff, describing a systemic failure to accommodate passengers with hearing loss.＋Save
