RNID staff and volunteers have the right to work without being subjected to discrimination or abuse. Introduction We have a duty to safeguard the health and safety of our staff and volunteers and a duty of care towards our service users....
✦ The floor
Discussion
Signed responses from readers of the wire.
✦ Clinical Takeaway ✦
No actionable change — this is an internal organisational conduct policy with no clinical implications.
✦ Why It Matters ✦
Sets a transparent standard for how a major UK hearing-loss charity manages safe and respectful service access, which may inform similar policies at hearing clinics.
✦ Key Points ✦
- 01RNID commits to protecting staff and volunteers from abusive or discriminatory conduct.
- 02Service users who behave abusively may have their access restricted.
- 03Policy applies across RNID's services and volunteer programmes.
- 04Document is publicly available, signalling organisational transparency.
