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Seen, Heard, Understood, Appreciated and Connected: SHUAC in Hearing Loss

A dispatch from Hearing Health Matters — filed

Stylised teal letter 'h' with a dotted circular arc, forming the Hearing Health Matters site logo on a white background.
✦ PlateStylised teal letter 'h' with a dotted circular arc, forming the Hearing Health Matters site logo on a white background.

What do a bad haircut and poor communication with hearing loss have in common? In a recent FaceBook reel , Mo Barrett, a humorist, corporate strategist, and author, spoke about the terrible haircut she had just endured. I thought it looked fine, although I would not have chosen that particular highly spiked, crispy-gelled look. Neither did she, apparently. The cut was her stylist’s choice....

Clinical Takeaway

No actionable change in clinical practice; this is a patient-experience narrative that may be useful for counseling context but introduces no new clinical guidance.

Why It Matters

Humanizing the communication barriers of hearing loss through relatable storytelling can support patient counseling and public awareness efforts in audiology practice.

Key Points
  1. 01Introduces the SHUAC framework: Seen, Heard, Understood, Appreciated, and Connected.
  2. 02Uses a humorous haircut anecdote to illustrate real communication breakdowns caused by hearing loss.
  3. 03Written from a patient or advocate perspective on a consumer-oriented hearing health blog.
  4. 04No clinical data, research, or new evidence is presented.
  5. 05May serve as a useful patient-facing or counseling conversation starter for clinicians.
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