Foster confidence in your audience by asking about their accessibility requirements during the booking process, such as in the ticket booking form. This could include a section of checkboxes, asking customers to tick which accessibility feature they need. You can link the booking form to your webpage about accessibility and Auracast, so users can find out more before booking their ticket, if they are not sure....
✦ The floor
Discussion
Signed responses from readers of the wire.
No actionable change for clinical practice; audiologists may note this as a positive systemic shift in accessibility planning that could benefit patients attending live events.
Integrating accessibility questions into ticket booking normalises hearing-loss disclosure and could drive meaningful increases in assistive listening uptake across the live-events industry.
- 01Accessibility requirement questions—including assistive listening needs—should be built into online ticket booking flows.
- 02Early disclosure of hearing needs can allow venues to prepare appropriate support in advance.
- 03Proactive booking integration is argued to boost confidence and attendance among hearing-impaired people.
- 04Systemic change at the booking stage is more effective than ad-hoc on-arrival solutions.
- 05Part of RNID's series of best-practice guidance for inclusive venues.
Integrating accessibility questions into the booking journey improves confidence and uptake among hearing-impaired audience members.
opinionpartially supported