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✦ The Dispatch

National safety and quality standards for virtual care coming

A dispatch from Hearing Practitioner Australia — filed

Woman wearing a behind-the-ear hearing aid adjusts it while on a video call with a clinician on a laptop, seated at a home desk.
✦ PlateWoman wearing a behind-the-ear hearing aid adjusts it while on a video call with a clinician on a laptop, seated at a home desk.

More than 11 million Australians had a telehealth consultation in 2025. Image: Sergei/stock.adobe.com. The Australian Commission on Safety and Quality in Health Care will develop national safety and quality standards for virtual care....

Clinical Takeaway

No actionable change yet — standards are in development; Australian audiologists and hearing practitioners should monitor the Commission's output for future compliance requirements.

Why It Matters

National virtual care standards could reshape teleaudiology delivery requirements and accountability frameworks across Australia's hearing healthcare sector.

Key Points
  1. 01Australia's Commission on Safety and Quality in Health Care is developing national virtual care safety standards.
  2. 02Over 11 million telehealth consultations were recorded in Australia in 2025.
  3. 03Standards are in development and not yet published or enforceable.
  4. 04The move signals growing regulatory attention to telehealth quality assurance.
  5. 05Hearing practitioners offering remote services will likely be in scope.
Claims & Evidence

Over 11 million telehealth consultations were recorded in Australia in 2025.

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