The hearing care retailer’s patient care team earned international recognition after the company posted a 67% increase in appointments and more than tripled its Net Promoter Score over a two-year period. HearUSA has been named Customer Experience – Customer Service Department Team of the Year at the 2026 Titan Business Awards, an international competition presented by the International Awards Associate (IAA) that...
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Discussion
Signed responses from readers of the wire.
No actionable clinical change — this is a business award announcement with no clinical practice implications.
The reported growth metrics signal that large hearing care chains are investing heavily in patient-access and customer-experience strategies, which may intensify competitive pressure on independent audiology practices.
- 01HearUSA won the Titan Business Award for Customer Service Department of the Year.
- 02Appointments increased 67% over two years.
- 03Net Promoter Score (customer loyalty metric) more than tripled over the same period.
- 04The award recognition highlights growing corporate focus on patient-experience as a competitive differentiator.
- 05No clinical outcomes or hearing health data were cited in support of the claims.
HearUSA achieved a 67% increase in appointments over two years.
press releaseunclearHearUSA more than tripled its Net Promoter Score over two years.
press releaseunclear
