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Empathy in hearing care: Bridging the gap

A dispatch from Hearing Practitioner Australia — filed

Bald man wearing glasses and a behind-the-ear hearing device examines a seated patient's ear in a clinic room.
✦ PlateBald man wearing glasses and a behind-the-ear hearing device examines a seated patient's ear in a clinic room.

Melbourne audiometrist Daniel Pistritto in clinic with a patient. Image: Daniel Pistritto. DANIEL PISTRITTO is a Melbourne audiometrist who uses a cochlear implant for one ear and a hearing aid for the other. His lived experience provides wisdom for hearing care practitioners about what patients really want. A s hearing care professionals, we spend years developing our clinical knowledge....

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✦ The floor

Discussion

Signed responses from readers of the wire.

Clinical Takeaway

No actionable change — this is a reflective opinion piece on empathy in practice, not a clinical study or guideline update.

Why It Matters

Clinician-as-patient perspectives highlight the potential value of lived experience in building patient trust and improving person-centred care in audiology.

Key Points
  1. 01Daniel Pistritto is a Melbourne audiometrist who uses a cochlear implant and a hearing aid.
  2. 02His personal hearing loss experience directly shapes how he approaches patient consultations.
  3. 03The piece argues that empathy — informed by lived experience — is a meaningful clinical tool.
  4. 04Raises broader questions about representation of people with hearing loss within the audiology workforce.
  5. 05No data or research findings are presented; content is entirely opinion/narrative.
Claims & Evidence

Lived experience with hearing loss makes audiologists more empathetic and effective with patients.

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