Why Customer Service Matters

Send us Fan Mail At Starkey, our mission is to serve our customers better than anyone else. Our team answers 2,000 calls a day within five seconds. Those calls are answered by a live voice, and our operators know most of our customers by name....

Continue reading at Starkey Sound Bites

✦ The floor

Discussion

Signed responses from readers of the wire.

✦ Related stories ✦

PubMed·Journal article·Professional practice·2mo ago

"We can make awful mistakes": exploring briefing and debriefing practices in hearing care appointments involving spoken language interpreters

Audiologists working with spoken language interpreters should implement structured pre-appointment briefing and post-appointment debriefing to reduce miscommunication and improve patient safety in hearing care.

PubMed·Journal article·Professional practice·6d ago

Goal-setting in audiology: where practice aligns with, or falls short of, best practice

Audiologists should audit their own goal-setting conversations: if goals are not routinely co-created with patients using structured, person-centred approaches, there is a clear gap between current practice and evidence-informed guidelines that warrants a direct change.

Hearing Review·Blog·Professional practice·6w ago

How to Handle Medical Emergencies in the Audiology Office

Audiology practices should establish and rehearse emergency response protocols — including staff CPR/first-aid training and a written emergency action plan — because survey data confirm life-threatening events do occur in clinic settings.

PubMed·Journal article·Professional practice·8w ago

Mitigating risk in audiology and speech therapy practice: Essential risk management and control strategies for private and public practices in resource-constrained health systems

Clinics operating in resource-constrained settings should review their risk management frameworks; the strategies outlined may be directly applicable to practice governance, though the evidence base is likely expert-opinion level.

PubMed·Journal article·Professional practice·3mo ago

Counseling in audiology practice in Saudi Arabia: perceptions, confidence, training experiences, and barriers - a cross-sectional survey

Audiologists in Saudi Arabia report gaps in counseling confidence and training; clinics with international staff or training programs should review whether counseling competency gaps identified here apply to their own settings.

PubMed·Journal article·Professional practice·2w ago