Why Customer Service Matters

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PubMed·Journal article·Professional practice·2w ago

"We can make awful mistakes": exploring briefing and debriefing practices in hearing care appointments involving spoken language interpreters

Audiologists working with spoken language interpreters should implement structured pre-appointment briefing and post-appointment debriefing to reduce miscommunication and improve patient safety in hearing care.

Hearing Review·Blog·Professional practice·10h ago

How to Handle Medical Emergencies in the Audiology Office

Audiology practices should establish and rehearse emergency response protocols — including staff CPR/first-aid training and a written emergency action plan — because survey data confirm life-threatening events do occur in clinic settings.

PubMed·Journal article·Professional practice·12d ago

Mitigating risk in audiology and speech therapy practice: Essential risk management and control strategies for private and public practices in resource-constrained health systems

Clinics operating in resource-constrained settings should review their risk management frameworks; the strategies outlined may be directly applicable to practice governance, though the evidence base is likely expert-opinion level.

PubMed·Journal article·Professional practice·7w ago

Counseling in audiology practice in Saudi Arabia: perceptions, confidence, training experiences, and barriers - a cross-sectional survey

Audiologists in Saudi Arabia report gaps in counseling confidence and training; clinics with international staff or training programs should review whether counseling competency gaps identified here apply to their own settings.

Hearing Practitioner Australia·Professional org·Professional practice·2w ago

Why Customer Service Matters

"We can make awful mistakes": exploring briefing and debriefing practices in hearing care appointments involving spoken language interpreters

How to Handle Medical Emergencies in the Audiology Office

Mitigating risk in audiology and speech therapy practice: Essential risk management and control strategies for private and public practices in resource-constrained health systems

Counseling in audiology practice in Saudi Arabia: perceptions, confidence, training experiences, and barriers - a cross-sectional survey

Audiology Australia develops guide for members to help patients with suicidal ideation

Exploring the professional quality of life of South African audiologists

An extended scope of practice for audiology: the case for Ireland

Burnout and Job Satisfaction Among Audiologists in Türkiye: A Multidimensional Assessment